Assistant Site Services Manager
| Company | Jones Lang LaSalle (JLL) |
|---|---|
| Location | Cambridge, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Proven ability to monitor and maintain quality procedures in a scientific environment
- Experience in coordinating and responding to quality audits
- Demonstrated leadership skills in managing and training teams
- Proficiency in data analysis and trend identification for proactive problem-solving
- Strong vendor management experience
- Excellent customer service skills with the ability to resolve complex issues
- Experience in laboratory logistics and hazardous waste management
- Proven track record in implementing and improving quality assurance processes
Responsibilities
- Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
- Provides leadership and direction to advance service quality and enhance the client partnership.
- Analyze trends and utilize data to anticipate and proactively address issues in the environment
- Participate in the creation and implementation of inspections and other quality practices and procedures
- Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams.
- Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures
- Establishes and maintains close liaison with outside vendors to facilitate quality, cost-effective procurement and delivery of research materials.
- Serves as JLL representative during all internal and external quality audits under Site Services scope and coordinates all audit responses.
- Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues.
- Conducts recurring staff and client meetings to ensure alignment of priorities.
- Perform additional duties as assigned
Preferred Qualifications
- B.S. in Management, Science, Engineering, or equivalent
- Five to seven years of experience in the pharmaceutical or chemical industry
- Three to five years of supervisory experience in the scientific service field
- Laboratory environment work experience
- Inventory management expertise
- Proficiency in Microsoft Office Suite (Word, Excel, etc.)
- Strong organizational and management skills
- Ability to multitask and work both independently and in a team
- Experience in dynamic work environments
- Excellent interpersonal and supervisory skills with a strong emphasis on customer service
- Superior business writing and verbal communication abilities
- Strong analytical skills
- Detail-oriented approach to work