Assistant Store Manager
| Company | Reformation |
|---|---|
| Location | Denver, CO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum of 4 years Retail Management Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment
- Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
- The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes
- A proactive sense of urgency and ability to prioritize important work
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career that inspires others
- Excellent communicator and team player with a passion for people
- An effective and expedient problem-solver, strong business acumen with a keen attention to detail
- Positive attitude and feels there is no task too small and no task too large
Responsibilities
- Measure and Monitor sales performance taking action to improve business performance when needed.
- Consistently meet and exceed store sales goals.
- Drive the execution of an elevated client experience acting as a brand ambassador – embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
- Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
- Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
- Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
- Deliver and maintain extraordinary customer experience NPS scores.
- Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.
- Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team.
- Assist in ownership of operational execution of store to achieve necessary revenue targets
- Ensure facility maintenance, presentation and organization
- Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.
- Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business.
- Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.
- Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
- Assist in hiring, training and development of the store team across all areas of the business.
Preferred Qualifications
- GSuite experience a plus