Assistant Store Manager

Assistant Store Manager

Requirements

• Undergraduate degree or equivalent experience
• 2+ years experience working with customers and or sales in any capacity or equivalent
• Strong verbal and written communication skills
• Sales and Operational Management skills
• Ability to manage competing priorities
• Proficient in Microsoft Office
• Demonstrated organization, interpersonal, communication and decision-making skills
• Shows proficiency with expense management
• Must maintain an active registration status with NMLS upon hire (Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities
• Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
• Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
• Acts as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the Customer
• Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues

Preferred Qualifications

• Supervisory or leadership experience preferred
• Previous consumer and residential lending experience preferred
• Knowledge of banking products and services preferred
• Notary License (Preferred)