Assistant Store Manager

Assistant Store Manager

Requirements

• Experience as a leader in retail, sales or customer service
• Understanding of local market challenges and requirements relevant to new store openings
• A desire to deliver exceptional customer service
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills
• Data-driven decision making
• Tactical thinking
• You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need
• The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration

Responsibilities

• Support the development of store business strategies, as defined by the Store and District Manager
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
• Review weekly and monthly sales and product performance data taking action to improve sales performance
• Establish and implement changes to improve product performance where possible
• Improve sales performance of the team through feedback, coaching and training
• Review space productivity data and take action to maximize productivity and sales performance
• Gather insights from customers, communicating them to HQ
• Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
• Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting.
• Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
• Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
• Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
• Promptly respond to and escalate any customer complaints.
• Assist the Store Manager in coaching and developing a service-minded and high performing team
• Assist in the hiring process for key team members in your store.
• Build and promote strong collaborative relationships in your market and HQ
• Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
• Foster a performance culture of ownership, continuous improvement and goal achievement
• Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
• Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
• Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
• Embed the Mejuri values into the team’s daily activities
• Continuously network and build a candidate pipeline for current and future openings
• Monitor team compliance with Mejuri policies and procedures
• Supporting maintenance of visual and operational standards with the leadership team
• Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
• Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate
• Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
• Manage team to prepare for and conduct stock-takes in a timely and effective manner
• Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
• Manage security of store, products and team, raising any issues with Head Office.

Preferred Qualifications

• Bonus: you’ve worked at a start-up or fast growing company