Assistant Store Manager

Assistant Store Manager

Requirements

• A two-year college degree or equivalent work experience is required.
• A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance is strongly preferred.
• A minimum of four (4) years of experience in a retail work environment is required.
• Must have at least two (2) years of management/supervisory experience.
• Must possess strong planning and solid organizational skills.
• Must exhibit the strong desire and ability to deliver superior customer service, and build professional relationships with the client base, maintaining a strong, consistent customer focus.
• Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically.
• Must maintain excellent leadership skills, be highly motivated and self-driven, and possess solid communication and conversational skills and negotiation skills.
• Must maintain adaptability and the willingness to assist in accomplishing the job every day, ensuring that everything necessary is completed to offer the customer fast, easy efficient, and professional service.
• Must maintain strong business awareness and an ability to review and interpret financial data.
• Must have the ability to work a flexible schedule that may include early mornings, late evenings, holidays, and/or weekends.
• Must possess and exhibit competency and proficiency with computer applications and Microsoft programs.

Responsibilities

• Supervise and coach employees in providing efficient and friendly service at the registers and throughout the store.
• Consult with the Store Manager and HR on the next steps leading to progressive discipline and termination, when needed.
• Ensure compliance of personnel policies and procedures.
• Understand the mechanics of the Annual Operating Plan (AOP) and how the operations translate into the monthly Profit and Loss (P&L).
• Assist in the Annual Operating Plan (AOP) budgeting process. Responsible for the achievement of budgeted sales and profits and, managing shrinkage with a heavy emphasis on front-end process.
• Participate in the annual inventory process including preparation and execution of inventory guidelines.
• Responsible for training front-end employees and other employees on required programs.
• Assist the Store Manager in ensuring that all staff comply with the company’s policies, procedures, and store SOPs; ensure that the facility is well maintained and is a safe environment for staff and customers.
• Responsible for interviewing, hiring, orienting, and training assigned employee group(s).
• Provide floor employees with day-to-day direction to include schedules, outlining of store goals and sales and shrinkage targets, and the subsequent results and achievement of goals while performing the Manager-on-duty functions.
• Plan in-store demonstrations including preparation and set-up of the demo cart/display, distribution of samples of product as per the merchandising program, and ensure that demonstrations utilize strong suggestive selling techniques.
• Assist in overseeing the receiving of products, return of damaged or expired products, and the proper and timely restocking of the shelves.
• Responsible for maintaining merchandising programs within the store such as promotional ends, signage, and other company or market-specific programs.
• Communicate with store employees about all merchandising and marketing programs, assisting in overseeing the execution and respective follow-up reporting.
• Analyze monthly store reports to evaluate controllable expenses and overall store performance.
• Address any variance to company standards with an appropriate action plan, partnering with the Store Manager as needed.
• Ensure proper scheduling of employees to meet business objectives.
• Ensure all employees understand and can execute emergency operating procedures.
• Accept special assignments as directed by the Store Manager.
• Adhere to, communicate, and fully support and enforce all company policies, processes, and procedures.

Preferred Qualifications

• A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance is strongly preferred.