Assistant Store Manager – Sur La Table

Assistant Store Manager – Sur La Table

Requirements

• 1-2 years of progressively responsible retail management experience
• Experience driving sales and motivating high performing sales teams
• Experience training others and holding teams accountable
• Proficient in POS Systems
• Proficient with MS Office Suite (Outlook, Word and Excel)
• May require Food Handlers Permit or Food Manager Certification

Responsibilities

• Models and holds employees accountable to customer service standards
• Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
• Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs
• Works as a part of a high-performing team to achieve store’s sales plan
• Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty
• Provides coaching in the moment and performance feedback to employees
• May assist the GM or SM in delivering formal performance reviews
• Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives
• Anticipates and solves problems by taking decisive action, follows up with the GM or SM
• Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data
• Manages deliveries according to standard operating procedures (SOPs)
• Drives and manages inventory events
• Controls shrink and retail supply expenses
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary
• Ensures adherence to applicable wage and hour laws
• Accurately records time worked according to SLT policy
• Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office
• Additional responsibilities as assigned by GM or SM

Preferred Qualifications

• Prior experience as a Sur La Table Store Floor Lead, preferred