Assoc Implementation Specialist
| Company | CDK Global |
|---|---|
| Location | Austin, TX, USA |
| Salary | $54000 – $69500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must possess strong organizational skills and be detail oriented.
- Must possess strong written and verbal communication skills.
- Must possess excellent analytical and troubleshooting skills.
- Able to work independently on multiple projects and work efficiently and effectively to meet deadlines.
- Must have the ability to effectively manage the expectations of stakeholders regarding project deliverables.
- Experience working with a variety of databases, analyzing data, and creating reports to support data driven decisions.
- Experience using JIRA to submit defects and product change requests, and track progress on product changes.
- Experience using SQL to access data in a relational database.
- Experience using MS Excel to manipulate and prepare data to be used for a variety of purposes.
- Experience creating and maintaining internal documentation on business processes.
- Must be fast learner that is able to learn new systems, tools, and processes quickly.
- Ability to train
- Ability to Problem solve
- Ability to resolve conflict
- Ability to escalate timely
- Ability to gather detailed requirements
- Ability to successfully use internal tools (i.e., SalesForce, etc.)
- Ability to work independently
- Ability to confidently make decisions
- Ability to plan
- Ability to influence
- Ability to communicate
- Ability to adapt
- Ability to help customers manage change
- Ability to display empathy
- Ability to perform basic math functions
- Ability to manage time
Responsibilities
- Develops strong working relationships with cross-functional team member
- Performs other related duties as assigned.
- Available to fulfill periodic weekend work requests
- Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations
- Proficient at verifying and validating setup configurations and data to ensure accuracy.
- Execute tasks associated with onboarding and deploying customers (App & API publishers / vendors, dealers, OEMs, and internal CDK teams), including setting up vendor access to test environments, and preparing operational systems and documentation, and communicating with customers.
- Coordinates with cross-functional teams to ensure that dealers’ data is onboarded to the centralized data repository.
- Performs bulk subscription services for customers according to CDK policies.
- Monitors and tracks customer activity in the application integration development cycle to enable data driven decision-making.
- Provides technical support to internal teams at CDK and directs them to use established processes.
- Provides product feedback and ideas for product improvements into Product Management.
- Collaborates with cross-functional team members to minimize time-to-value for the customer.
- Analyzes operational processes, systems, and databases to provide operational insights and support data driven decision-making processes.
- Acquires and maintains knowledge of integrated CDK applications.
- Contributes to the collective knowledge base by submitting documentation of their research and findings.
- Serves as an escalation point for production support issues escalated by Customer Care.
- Contributes to the continuous improvement and documentation of organizational processes, including the identification and documentation of standards and best practices related to their role on the team.
Preferred Qualifications
- Prefer experience with CDK applications including the Drive DMS.
- Prefer experience within the Automotive Retail industry.
- Prefer a bachelor’s degree in management information systems or related work experience