Assoc Mgr – Practice Mgt

Assoc Mgr – Practice Mgt

Requirements

• 2 or more years of experience in a supervisory role
• Ability to work flexible hours as needed, with occasional evenings
• Proficient PC skills
• US work authorization
• Someone who embodies being ‘Oaky’

Responsibilities

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times
• Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
• Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
• Drive results for patients in Oak Street Health’s care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
• Ensure our patient scheduling processes are executed efficiently
• Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours
• Use Oak Street Health’s proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
• Partner with the Center Medical Director and Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center
• Other duties as assigned

Preferred Qualifications

• Bachelor’s or Master’s Degree in a related field
• 5 or more years of experience in a supervisory role within a clinical setting
• Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
• Experience successfully driving teams towards achievement of metrics
• Experience with Google Suite