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Associate Clinical Specialist – Cardiac Rhythm Management
| Company | Medtronic |
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| Location | Union City, NJ, USA |
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| Salary | $63000 – $79000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- OR Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
- OR Bachelor’s Degree
Responsibilities
- Successfully completes CRM Field Technical Training – including online and field-based training
- Performs checks/interrogations of all CRM medical device systems post sign-off
- Supports implants of all CRM products post sign-off
- Provides on-call support as needed on evenings and weekends post sign-off
- Provide troubleshooting support as requested
- Assures completion of patient registration and any other required hospital documentation
- Helps manage consignment inventory and trunk inventory once obtained
- Provides additional inventory support to meet customer needs
- Maintains software on programmers throughout the district as directed
- Assists with managing daily coverage logistics as needed
- Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
- Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
- Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
- Assists with obtaining customer POs throughout the quarter
- Has a basic understanding of the competitive landscape
- Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
- Stays up to date on new products, solutions, and patient management offerings
- Completes all assigned training in a timely manner
- Performs other related duties as assigned
Preferred Qualifications
- B.A./B.S. Degree in nursing, life sciences, biomedical engineering
- Cath Lab, EP Lab, hospital/clinic or cardiology experience
- Experience teaching and educating medical personnel, peers and technical support personnel
- Thorough working knowledge of medical terminology and the medical device industry
- Excellent customer service skills
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- IBHRE certification (below Prin level – required for Prin level)
