Associate Director
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 10+ years of experience within IT along with 5+ years strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures)
- Solid working experience in technology support of Capital Markets trading and related functions; hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows)
- Strong, Hands-on support knowledge of BBG, Bloomberg TOMS, TradeWeb, ION is a hard requirement; ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution
- Superior Major Incident Management experience is critical; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients
- Solid Linux, SQL, and any scripting language (One of Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure
- Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)
- Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts
Responsibilities
- Work with a team of production support analysts in the Toronto providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service
- Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows
- Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis
- Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence
- Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement
- Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure
- Drive efficiencies through the implementation of tools and process improvements
- Provide effective support and subject matter expertise to team members; build the IT Support relationship with the Trading desks and aligned functions
Preferred Qualifications
- Working knowledge of Murex
- Experience in DevOps and cloud technology (AWS, GridGain)
- Experience to support MQ, SOLACE and RV/RMDS