Associate Director – Collections Product Manager

Associate Director – Collections Product Manager

Requirements

• Experience working on successful digital consumer products for 7+ years, preferably at high scale companies.
• Agile Experience required.
• Collections Operations/Product experience a plus.
• Demonstrated success in standing up or running new products, features, or experiences and the relentless pursuit of the details needed for execution.
• A self-starter who identifies opportunities and brings solutions to the table and whose leadership presence truly amplifies the entire cross-functional team.
• Experience creating a product vision and strategy and aligning it across cross-functional teams and the broader organization.
• Comfort debating a point with peers and influencing leadership to buy into their recommendations.
• Strong written and verbal communication skills to socialize info, motivate team members, and sell in your ideas with the purpose to achieve our team’s objectives.
• Ability to cut through complexity, find the piece that matters, and understand the implications of decisions to the team and the broader organization.
• Customer obsession and a drive to deliver constant value while balancing the needs of our business.
• Demonstrated ability to solve complex, analytical problems and carry the solution through to the end.
• A natural tendency to double-click and get into the details, with the ability to step back and see the larger picture and objectives.
• Extensive hands-on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment.
• A strong sense of ownership and accountability for your domain and an understanding of how it fits into the larger, overall product.
• A positive outlook and a flexible mindset that works well in a dynamic, growth-oriented environment where you’ll need to pivot when things don’t go as planned.
• A passion for developing product managers and the craft of product management to create and elevate a high-performing team.

Responsibilities

• Work with our Strategic and Operations partners in Collections to identify areas of opportunity within the team member and digital experience.
• Work with the team whether that’s internal employee experiences or digital customer facing to uncover their motivations, provide helpful solutions, and remove friction so they can more effectively ‘get jobs done’ with our products.
• Own the execution part of the Collections Roadmap working closely with your technology partner.
• Dive into the data and analytics to identify new opportunities to help drive strategic thinking.
• Partner with our Operations team to identify opportunities to shift costly interactions away from our team members and towards instances where they can digitally self-serve.
• Collaborate closely with cross-functional leaders throughout Engineering, Design, Operations, and Collections Strategy to ensure the alignment, prioritization, and execution rhythm across launches.
• Communicate status updates, strategic risks and key dependencies, progress against objectives, and the wins both sideways to your team members and up to senior leadership.

Preferred Qualifications

• Collections Operations/Product experience a plus.
• Bonus points for a background or past experience working in financial services.