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Associate Director – Customer Strategy
| Company | Stackline |
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| Location | Seattle, WA, USA |
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| Salary | $150000 – $180000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s degree in a relevant field.
- 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
- 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
- 2+ years of people leadership experience.
- Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
- Passion for SaaS, technology, eCommerce, and customer service.
- High energy with the ability to successfully drive projects with minimal guidance.
- Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
- Passion for rolling up the sleeves and diving in both tactically and strategically.
- Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
- Ability to work in a fast-paced environment while maintaining focus on primary goals.
- Experience selling/owning renewal and expansion conversations.
- Ability to think big, solve problems, and are detail oriented.
- Proficient in Microsoft Outlook, Excel, and PowerPoint.
Responsibilities
- Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
- Own customer retention for your business; proactively manage renewal risk.
- Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
- Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs.
- Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.
- Gather valuable feedback from clients and act as a voice of the customer internally.
- Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
- Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations.
Preferred Qualifications
- MBA degree
- A background with traditional and digital marketing, buying, and measurement.
- Experience working in a startup, retail, digital advertising, or eCommerce environment.
