Associate Director – Learning & Development – Claims

Associate Director – Learning & Development – Claims

Requirements

• 7+ years of experience in learning and development, knowledge management, or a related field
• 7+ years of experience coaching and developing learning or knowledge based teams
• 7+ years of experience using data and metrics to drive appropriate root cause analysis and action planning
• 6+ years of experience designing and implementing successful learning and development programs or knowledge management principles and practices
• 6+ years of experience working collaboratively with cross-functional leadership teams

Responsibilities

• Create and deliver claims training material, provide feedback to trainees, and make appropriate adjustments to improve retention and application of the claims training
• Develop cadence for continuous process improvement including new hire training, new product training and ongoing refresher training programs for all of claims operations
• Assist in developing and writing training to support operational initiatives on claims processing
• Ability to recommend and implement curriculum improvements to meet the evolving needs of the Claims industry
• Collaborate with internal departments to ensure consistency and accuracy of claims training materials
• Maintain a thorough understanding of the claims handling process, regulations, and best practices
• Identify skill gaps and training needs within the department and design targeted learning programs to address them through regular review of audit and quality assurance results
• Create a system to measure the effectiveness of training programs and knowledge projects in enhancing employee performance
• Promote a culture of knowledge sharing and collaboration by implementing tools and practices that facilitate easy access to information
• Ensure that practices are integrated into daily operations and aligned with business outcomes
• Build, coach, and lead a rapidly growing team of managers that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfaction
• Stay abreast of industry trends, best practices, and emerging technologies in learning and development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Experience in healthcare or highly regulated or related field
• Operational improvement certification – Green or advanced belt certification
• Bachelor’s or Master’s degree in related field
• BSN or Clinical experience