Associate Director Site Operations – Hard Services & Calibration

Associate Director Site Operations – Hard Services & Calibration

Requirements

• Bachelor’s degree or Master’s degree in a relevant engineering / operations discipline.
• Minimum of 8-10 years prior experience in managing facilities operations, preferably in biotech or pharmaceutical R&D.
• Minimum of 3 years prior experience in people management; preferably in a matrixed environment.
• Strong negotiation skills required along with the ability to plan and organize using an in-depth working knowledge of how R&D operates.
• Proven interpersonal skills with an emphasis on collaboration, mentorship, and team development.
• Ability to evaluate service requests and develop collaborative solutions.
• Knowledge of Facilities Operations techniques, engineering, and project management methodologies.
• A dynamic approach and comfortable working in an agile environment.
• Strong technical capabilities with high performance buildings and lab environments.
• Experience working in a multi-team environment within a global framework.
• Experience with facilities operations budget development and upkeep.
• Good understanding of building readiness and handover in relation to facilities operations.
• Demonstrated leadership and team management skills.
• Excellent organizational, problem-solving, and analytical skills.
• Strong written and verbal communication skills.

Responsibilities

• Owns & manages the relationship with key operations vendors, clients, and portfolio managers, within own business area and across site.
• Generate performance metrics related to maintenance efficiency, customer satisfaction, and compliance, providing actionable insights for continuous improvement.
• Work to manage contracts and contribute to RPF/RFI’s when necessary.
• Responsible for executing preventive and corrective maintenance tasks according to the plans provided by the Maintenance Planner + ensures that all maintenance activities are conducted in compliance with company standards and regulations while maintaining accurate documentation and completing all required steps in the Hexagon CMMS system.
• Develop and effectively manage department budget. Provide technical input for related infrastructure, capital, master planning, and facilities equipment strategies.
• Identify & implement efficiency opportunities within the site operations.
• Provide effective technical services for daily support of the operations group.
• Integrate and sustain culture of continuous improvement.
• Works with global utility strategy team and owns electricity, steam, fuel oil, & lab bulk gasses strategy for site. Ensures compliance and sustainability goals are met.
• Contributes to developing implementing operational plans to achieve Facilities Management strategy objectives both locally and throughout North American portfolio.
• Engages customers to understand their needs and preferences, how well these are met and how these are likely to change and develop.
• Identifies and organizes additional resources to achieve business objectives either through AZ staff, resident contractors, or specialist contractors.
• Manages and monitors the performance of each functional area under direct control, pro-actively identifying any barriers to delivery or performance issues and taking action to address these challenges immediately.
• Maintain a strong focus on safety practices and regulatory compliance, fostering a culture of safety and risk management throughout all operations.

Preferred Qualifications

• Experience and knowledge with applying Six Sigma to R&D
• Experience working in a LEAN environment.
• Experience with procurement and financial tracking systems such as Coupa and SAP