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Associate Director – Technical Program Manager
| Company | Chewy |
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| Location | Minneapolis, MN, USA |
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| Salary | $124500 – $232500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- 10+ years of experience in technical program management or IT program leadership
- Bachelor’s degree in Computer Science, Operations Management, Business Administration, or a related technical field
- Experience managing large-scale programs within technology, operations, logistics, or infrastructure
- Strong project management skills, including experience with Agile, Kanban, or Waterfall methodologies
- Expertise in IT infrastructure, network deployment, and technology lifecycle management
- Excellent cross-functional leadership skills to drive alignment across engineering, product, and business teams
- Strong analytical skills, including the ability to use data to drive decision-making and measure program success
- Ability to manage vendor contracts, relationships, and service-level agreements (SLAs)
- Outstanding communication and organizational skills to manage multiple initiatives and partner relationships
- Experience leading risk assessment and mitigation strategies for complex technology deployments
Responsibilities
- Build and lead a strong IT Service Delivery team, ensuring effective collaboration across Chewy’s CVC, PetHealth, IT Service Delivery, and IT Service Management teams
- Define and complete strategic programs, including technology implementations, process improvements, and operational scaling initiatives
- Scope, plan, and manage multiple programs across teams, ensuring alignment with business objectives and technology roadmaps
- Develop project plans, milestones, and risk mitigation strategies for key initiatives such as vet clinic expansion, staff onboarding, IT enhancements, and cross-functional technology deployments
- Collaborate with Pet Health leadership, Learning and Development, and IT engineering teams to define program objectives and success metrics
- Monitor and mitigate risks, ensuring wide visibility through effective status reporting and escalation mechanisms
- Optimize technical processes, identifying efficiencies and defining standard methodologies for project management and execution
- Drive data-driven decision-making by implementing critical metrics, reporting mechanisms, and performance tracking for ongoing initiatives
- Lead cross-team coordination to ensure the timely delivery of infrastructure, software, and operational projects
- Evaluate and implement standard processes for IT and business program management
Preferred Qualifications
- MBA or advanced degree in a related technical field
- Six Sigma, PMP, or Agile certification
- Experience managing IT infrastructure and business technology projects in an e-commerce or retail environment
- Prior experience in operations, logistics, or supply chain technology implementation
- Experience with IT governance, compliance, and process automation
- Ability to travel up to 50% as needed for business operations and technology rollouts
