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Associate Director – Workplace Services & Employee Experience
| Company | Blizzard Entertainment |
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| Location | Irvine, CA, USA |
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| Salary | $111960 – $207270 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in hospitality management, Business Administration, or a related field.
- Minimum of 5 years of experience in workplace operations, food service management, or a related field.
- Proven leadership and managerial experience in driving holistic workplace experience initiatives and managing teams to deliver on strategic objectives.
- At least 2 years of experience leading and developing teams.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to craft presentations and business cases to C-suite executives, clearly articulating strategies and recommendations.
- Tech-savvy with a strong understanding of emerging physical and digital workplace ecosystems.
- Self-motivated with the ability to think strategically and tactically with minimal supervision.
- Demonstrated success in creating and implementing new programs, processes, and initiatives.
- Independent, with the ability to challenge assumptions and provide thoughtful recommendations.
Responsibilities
- Lead and manage food and beverage programs, including catering, snack services, and onsite dining options, ensuring high-quality offerings.
- Oversee day-to-day operations of the workplace, including office environments, employee amenities (transportation, fitness, mailroom), and all aspects of employee experience.
- Manage a team of embedded service providers and vendors, ensuring seamless and consistent service delivery across all locations.
- Stay ahead of global workplace trends, innovations, and best practices to foster a growth-driven culture within the company.
- Track and analyze the impact of experience programs on employee satisfaction, productivity, and cost management.
- Evaluate and implement technology solutions to provide employees with easy, single-point access to workplace services and amenities via company platforms.
- Establish clear governance and policies to ensure workplace services evolve with the needs of both employees and the business.
- Cultivate strong relationships with internal stakeholders, including managers and leadership, to foster a positive and supportive employee experience.
- Build and maintain vendor relationships to streamline operations, enhance service delivery, and identify cost-saving opportunities.
Preferred Qualifications
No preferred qualifications provided.
