Associate Engineer-Help Desk Agent
| Company | Nagarro |
|---|---|
| Location | New York, NY, USA |
| Salary | $18 – $20 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent communication skills
- Good listener
- Attentive
- Patient
- Empathetic
- Excellent time management skills
- Detail oriented
- Great follow-up skills
Responsibilities
- Perform outreach to necessary customers, including follow-ups as needed to complete case data entry
- Understanding and using the case compliance timeline and the use of time stamps for tracking transactions/outreach
- Provide support to the customers via any form of communication that is required, i.e.. phone, e-mail, chat
- Coordinate language translation services as needed, nine languages using a third-party tool
- Logging all work into Customer Relationship Manager (CRM) IT Service Management (ITSM) tools
- Research information using available resources like knowledge base, workflows, defined scripts
- Identifying customer problem and following the script to provide resolution or answers to questions
- Obtaining and evaluating all relevant data to handle inquiries
- Recording details of comments, inquiries, and actions taken for all work
- Escalate priority issues to the Team Leaders for a successful resolution if needed
- Must work as per Business Unit quality parameters defined
Preferred Qualifications
-
No preferred qualifications provided.