Associate Field Network Engineer

High quality installations and prompt corrective and preventative maintenance on client hardware
Perform daily functions using WFM device to update service and installation cases
PC diagnostics and component replacement
Operating System or System Image management
Virus Protection – AV Loads
Use of diagnostic tools
PC upgrades and SIA loads
Dot Matrix and Laser printer maintenance
Hardware installation and relocation
Field troubleshooting skills
Network troubleshooting and repair
Wireless implementation
Using CDK Tooling
Active listening and conflict resolution skills
Spares inventory maintenance

Perform daily functions using WFM device to update service and installation cases
Receive and accept service and install cases
Update ETA information within specified ETA guidelines
Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
Create and update parts requests as required
Close and update cases including any asset changes
Perform asset inventory of client sites as required during installs
Conduct diagnostics and component replacement for PCs
Perform hardware installation and relocation
Troubleshoot and repair wired LAN and WAN
Implement wireless site surveys and access point configurations
Maintain spares inventory