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Associate Help Desk Technician – All shifts available
| Company | General Dynamics |
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| Location | Washington, DC, USA |
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| Salary | $28.52 – $38.58 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Customer Service
- Information Technology (IT) Support
- Problem Resolution
- 4 + years of related experience
- Bachelors’ Degree in IT or related discipline or a minimum of 4 years of related experience
- Technical support
- Networking
- Application support
- Problem solving
- CompTIA Security+ required within 6 months of start date
- Active Top Secret with SCI Eligibility
- Excellent verbal and written communication
- Collaborative and adaptable
- Must be able to pass a basic English Language assessment test
Responsibilities
- Providing a high level of technical support and service to our onsite and remote customers
- Demonstrating attention to detail, problem solving, and desire to provide a great customer experience
- Delivering excellent customer service via phone, chat, email, tickets and deskside support
- Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals
- Troubleshooting and resolving issues with both Microsoft Windows and MacOS
- Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes
- Supporting Microsoft Office 365 and Active Directory products
- Documenting and tracking customer incidents and requests via ticketing management system
- Following resolution process and efficiently escalating tickets to appropriate teams when applicable
- Isolating and resolving issues with individual workstations
- Using advanced skills to set up shared drives, map network drives, install and update software
Preferred Qualifications
No preferred qualifications provided.
