Associate Hospital Sales Health & Science Representative – Inside Sales

Associate Hospital Sales Health & Science Representative – Inside Sales

Requirements

• Bachelor’s degree with 0-3 years of relevant experience; OR an Associate’s degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent
• Goal-oriented individual with a strong desire to be in promotional role; have core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving
• Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers
• Demonstrated digital acumen
• Must live within a commutable distance to assigned Pfizer Site location (Lake Forest)
• Strong organizational and analytical skills are required and ability to analyze and draw relevant conclusions using available data and information
• Demonstrates change agility; accountability; takes/seeks feedback; the ability to be connected to others; remote collaboration with cross-functional internal teams
• Market place and business acumen, stakeholder management; and understanding the business priorities
• The ability to develop strong professional relationships / networks in a dynamic and challenging environment
• Exceptional time management skills; intrinsically productive and scheduled, even in the absence of direct management oversight

Responsibilities

• Engage with customers virtually, primarily from a dedicated Pfizer Site (Lake Forest), to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs
• Generate product demand by educating customers and promoting the product
• Effectively build rapport with customers in fully virtual environment; develops a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs); adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU
• Understands and uses approved promotional materials to support marketing message
• Uses approved Pfizer resources to support customers, accounts, and patient’s needs (demonstration units) and works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines
• Integrates guidance and insights from management/other support roles/technical solutions (e.g., content recommendation engines) into pre-call planning; proactive planning and optimization of call environment (Site location and work-from-home); able to effectively plan day-to-day work based on personal and customer schedules; collaborate effectively with other Customer-Facing (CF) colleagues and Associate Hospital Sales team members
• Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively use calendaring tools, leadership goals, and personal insights to address customer priorities on outbound calls effectively
• Appropriately support customers or accounts on relevant contract value opportunities and virtual in-services on ready-to-use delivery systems
• Discuss negotiated contract terms and contract options (where appropriate and with approved language); answer on-label questions
• Learns to apply triaging protocols to create connections with appropriate SMEs using digital apps to send compliant messages for rapid responses; uses warm transfers for real-time hand-offs to cross-functional experts with some limitations
• Stays current with all required training, including Compliance, and routinely enhance skills through self-study, development programs, conferences and/or training classes at local and/or remote locations

Preferred Qualifications

No preferred qualifications provided.