Associate I – Insurance Solutions
| Company | Zinnia |
|---|---|
| Location | Topeka, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent required, college degree preferred
- 1 to 2 + years’ experience providing customer service and transaction processing support
- 1 to 2 + years’ call center experience
- Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software
- Demonstrated and effective oral, written, and interpersonal communication skills
- Ability to work effectively with other internal teams and associates
- Incumbents must be able to work required overtime.
Responsibilities
- Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information
- Researches and analyzes issues to ensure successful outcomes and or resolution
- Develops relationships with clients and customers by becoming a dedicated resource
- Ensures high quality and consistency to customers by processing and servicing
- Develops broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery
- Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available.
Preferred Qualifications
- Financial services experience preferred
- Work history which demonstrates personal growth and aptitude for advancement.