Associate Identity Theft Analyst
| Company | Self Financial |
|---|---|
| Location | Austin, TX, USA |
| Salary | $40000 – $60000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong knowledge of company products and fraud investigation techniques
- Ability to assess complex situations, identify patterns, and connect information
- Excellent communication skills to interact with customers and stakeholders
- Attention to detail to ensure accurate data collection, analysis, and documentation
- Proficiency in systems including but not limited to LexisNexis, Sentilink, eOscar, Palinode, and Salesforce
- Ability to work collaboratively in a team environment
Responsibilities
- Conduct thorough investigations into reported cases of identity theft, ensuring adherence to company policy and procedures
- Use multiple systems and databases to gather applicable information such as transactional data, activity logs, public records, fraud scoring, and other details that may be relevant to the investigation
- Analyze collected data to determine the validity of the claim
- Collaborate and work closely with our Fraud Investigation, Credit Resolutions, and Credit Card Disputes teams to ensure the claim is properly addressed
- Maintain detailed and accurate records of investigations, including relevant details, actions taken, and outcomes
- Make outbound calls when necessary to determine and/or confirm pertinent information
- Lend assistance by facilitating other types of fraud investigation as capacity permits
Preferred Qualifications
-
No preferred qualifications provided.