Associate – Implementation - Service Operations

Associate – Implementation – Service Operations

Company	McKinsey & Company
Location	Boston, MA, USA, Seattle, WA, USA, Houston, TX, USA, Washington, DC, USA, San Francisco, CA, USA, Austin, TX, USA, Detroit, MI, USA, Cleveland, OH, USA, Miami, FL, USA, Jackson Township, NJ, USA, Dallas, TX, USA, Philadelphia, PA, USA, Chicago, IL, USA, Charlotte, NC, USA, St. Louis, MO, USA, Pittsburgh, PA, USA, New York, NY, USA, Minneapolis, MN, USA, Denver, CO, USA, Atlanta, GA, USA, Darien, CT, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Senior, Expert or higher

Undergraduate degree required, master’s degree in engineering, business, operations or related disciplines preferred
6+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies/organizations
Experience in at least two of the following: customer experience process improvement; frontline, field service or customer care process transformation; general and administrative (Finance / HR) function transformation or process implementation in the middle office (claims, mortgages, case management) or contact center
Demonstrated experience successfully leading a transformational/capability building activity within a back office / shared service center in any industry or frontline services environment such as retail, telecom, banking, travel and transport, hospitality, financial services
Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
Ability to create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, articles, or other written deliverables
Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
Willingness to travel up to 80% and work in varying environments that may be challenging and/or not accessible (e.g., factories, hospitals, mines)

Work alongside a small McKinsey team to develop the capabilities, systems, and processes needed for clients to achieve tangible, bottom-line results
Serve as an expert in implementing holistic transformations, including customer experience/service design, frontline and field operations process improvements, corporate business function optimization, and customer care
Leverage cross-cutting foundation capabilities to deliver significant and sustainable cost impact
Collaborate directly with clients to uncover underlying challenges behind their strategies, create actionable plans that drive real transformation, and ensure that these changes are sustainable over the long term
Solve immediate problems while driving lasting impact, ensuring recommendations are effective and enduring

Master’s degree in engineering, business, operations or related disciplines preferred
Experience preferably with large, multi-national companies/organizations