Associate Lab Support Coordinator

Associate Lab Support Coordinator

Requirements

• Self-motivated and ability to work under pressure to balance conflicting deadlines
• Good interpersonal, written, and verbal communication skills
• Ability to follow oral and written directions
• Technical problem-solving skills and attention to details
• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• Initiative driven with proactive skill set to improve processes
• Ability to read and interpret chemical labeling and hazardous signage
• Good Documentation Practice
• Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel
• High School Diploma or equivalent and 1-2 years’ experience in a customer facing role

Responsibilities

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities
• Work closely with other teams to seamlessly deliver lab support services
• Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab
• Provide updates and timely communication to lab users on service work requests
• Provide area walkthrough for new members of customer staff and visitors
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service
• May be required to cross-train and provide back-up to other lab support areas in their lab
• Complete relevant paperwork according to principles of Good Documentation Practice
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions
• Demonstrates appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Preferred Qualifications

• 2+ years’ experience in a customer facing role within a scientific environment
• Professional Certification/Associate’s degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain)
• Basic understanding of GLP/GxP and/or experience working in a compliance driven environment
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices
• Basic knowledge of Occupational Health and Safety