– Associate – Learning Associate in Customer Channels Performance Solutions
| Company | Capital One |
|---|---|
| Location | Las Vegas, NV, USA, Tampa, FL, USA, Plano, TX, USA, Richmond, VA, USA, Chesapeake, VA, USA, Wilmington, DE, USA |
| Salary | $64700 – $73900 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience facilitating training
- At least 2 years of experience in Microsoft Office or Google Suite
Responsibilities
- Facilitates both virtual and in person learning experience aligned to industry best practices
- Deliver on identified learning objectives
- Manage challenging classroom situations; oversees performance management of the classroom experience
- Prepare for class in a well-managed way following the Virtual Classroom Guide (class set-up, roster, communication, logistics, technology access, etc)
- Integrate business strategy and priorities into delivery as appropriate
- Partner with appropriate stakeholders to include compliance and other specialty projects
- Consult with clients to understand needs and provide recommendations
- Stay current on team meeting materials & updates
- Complete admin. duties as needed (Class Folder Updates, Weekly Training Report Completion, System access request follow up)
- Deliver coaching and feedback to learners
- Able to adapt to different learning styles and technological platforms
Preferred Qualifications
- At least 2 years experience using facilitator tools such as Zoom, Snag It and virtual training tools
- At least 3 years of experience facilitating training