Associate – Legal Policy
| Company | X |
|---|---|
| Location | San Jose, CA, USA, Bastrop, TX, USA |
| Salary | $55900 – $77400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree or equivalent education / experience.
- 2+ years of relevant experience in high-volume legal document intake and processing, content moderation or customer support escalations.
- Availability to work on weekends. Schedule could include weekend coverage (Sunday-Thursday or Tuesday-Saturday)
- Full professional proficiency in English; and one of the following languages is preferred: French, German, Hindi, Japanese, Portuguese, Spanish, Turkish.
- Proven experience in providing analyses or recommendations that inform policy/development and/or strategic decision making based on operations.
- Excellent business judgment and strategic thinking; extremely detail-oriented.
- Experience working within a globally distributed support/operations team; experience in social media highly desirable.
- Excellent written and verbal communication skills, with the ability to articulate and simplify complex topics, and present compelling arguments.
- Passion and enthusiasm for protecting user safety, privacy and freedom of expression.
Responsibilities
- Handle legal content removal requests, including document intake and processing as well as analyzing and interpreting content through the lens of X Rules and policies without bias, and provide a level of support that exceeds industry standards.
- Work closely with Legal Policy team members in EMEA, US and JAPAC on prioritizing requests and ensuring consistency in the team’s operations.
- Collaborate effectively with cross-functional stakeholders, performing comprehensive analysis of ambiguous problems and data-driven decisions to achieve resolution.
- Maintain clear and proactive communication with stakeholders, ensuring they are informed and consulted throughout the process.
- Work seamlessly across multiple operational workflows, leveraging knowledge of geopolitical and cultural contexts to ensure sound judgment in case resolution.
- Continuously identify opportunities to streamline and optimize operational workflows across multiple tools, teams, processes, and policies to prevent future escalations.
- Balance throughput time with delivering high-quality, customer-centric resolutions, ensuring a superior experience for all parties involved.
- Join on an on-call rotation, working closely with other members of Safety to provide timely responses to emergency requests from all over the world.
Preferred Qualifications
- Full professional proficiency in English; and one of the following languages is preferred: French, German, Hindi, Japanese, Portuguese, Spanish, Turkish.
- Other language competency is a plus.
- Experience in social media highly desirable.