Associate – Loan Servicing Legal Operations

Associate – Loan Servicing Legal Operations

Requirements

• A Notary license in the state of Illinois or able to obtain a notary license in the state of Illinois within 6 months of hire date
• Professional experience working in banking or consumer lending
• Ability to execute clearly defined projects consistently with independent problem solving
• Experience working, supporting or partnering with internal and external business clients
• Attention to detail and enjoy owning work and taking charge on projects when needed
• Able to drive initiatives and manage projects working with cross-functional teams
• Have experience in contributing to operational or cross functional projects that drive efficiency and scaling of manual work
• Familiar with process improvement methodologies and how to use them
• Strong understanding of Microsoft Office (Excel) and Google Suite (Sheets, Slides, etc.)
• Beginner knowledge of SQL
• 1+ years in Payments processing experience
• Proven ability to quickly learn and understand complex topics

Responsibilities

• Manage the complete process of Collections & Recovery vendor payments and ensure updates are made to customer accounts
• Oversee and participate in the execution of legal collections affidavit processing in our Chicago Office
• Verify account information such as balance, payment activity and origination dates
• Work with Collection Strategy to implement necessary changes related to business intent for Collections & Recovery vendors
• Act as the first level escalation point with Operations in area of expertise
• Partner with internal business teams such as Accounting; Credit Reporting; Business Intelligence; Legal and Compliance to perform duties such as but not limited to: Regularly scheduled reconciliations activities, Refine and develop processes to ensure operational activities are well managed, Assist in the development and enhancement of operational reporting for Collections & Recoveries vendor activities, Resolve disputes and escalations related to customer records
• Investigate, resolve, and escalate issues related to customer payment records with Collections & Recoveries vendors in a timely manner
• Follow all operational procedures and keep track of critical updates
• Collaborate with cross-function teams to research, analyze and address complex account related issues, ensuring timely and effective remediation while following Customer Solutions leadership guidance
• Work to find solutions and opportunities for process optimization
• Maintain consistent and high level execution of recurring responsibilities
• Support Customer Solutions processes on an ad hoc basis as directed serving in a back-up capacity for tasks such as (Hardship, SCRA/MLA, Refund, Bankruptcy, Check Processing… etc)
• Assist in conducting thorough account reviews by verifying the accuracy and reliability of manual calculations for account adjustments
• Adapt to evolving responsibilities and contribute as needed to support the success of the Customer Solutions Department

Preferred Qualifications

• 2+ years of operational experience in financial services
• 6+ months of project management experience
• Intermediate to advanced knowledge of SQL
• Business Process Management, Scrum or Agile certifications
• Experience in Collections & Recovery vendor partnerships