Associate Manager – Collections
| Company | Royal Bank of Canada |
|---|---|
| Location | Burlington, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Strong oral and written communication skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
Responsibilities
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
- Contact customers to collect total arrears including past due rental payments, interest, and fees
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
- Negotiate payment plans to reduce loss from a delinquent account
- Work with clients, vendors, and asset remarketing companies to recover equipment
- Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss
- Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
- Analyze accounts to determine high priority accounts to be given immediate attention
Preferred Qualifications
- Past experience in a customer service role where you provided a variety of needs based solutions
- Past experience in the equipment leasing industry
- French language skills