Associate Medicare Retention Programs

At least 6 months experience in program or project management
Ability to travel around downstate NY, which includes the 5 boroughs, Long Island, Rockland, and Westchester
Ability to understand complex federal rules and guidelines and be able to ascertain business implications required
Must have strong interpersonal skills
Technical skills: Microsoft Office (specifically Microsoft PowerPoint, Excel, and Word), corporate email systems and SharePoint

Support Medicare Retention Strategy Manager in overseeing and measuring a broad range of existing Medicare customer retention initiatives
Analyze, measure, and evaluate the outcomes of new member welcome events
Collaborate with stakeholder teams, including sales, to develop and implement a more comprehensive and effective strategy for new member welcome and education events
Manage events in assigned territories in the Healthfirst service area
Create a reporting mechanism to capture the outcomes of these events and their impact on member experience and voluntary disenrollment
Strategize with internal stakeholders (i.e., Marketing, Population Health, Sales) on new initiatives Healthfirst can leverage to improve member experience and reduce voluntary disenrollment
Monitor and Measure outcomes of initiatives, report findings, adjust actions
Additional duties as assigned

Experience managing business processes for project teams
Ability to build project plans or schedules
Ability to drive, track and report project execution progress
Ability to learn quickly and keep pace with fast-changing state and federal guidelines
Experience in a cross functional strategy team and/or other projects within the healthcare industry
Spanish speaker preferred