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Associate Operations Manager – Cloudkitchens
| Company | CloudKitchens |
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| Location | San Mateo, CA, USA |
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| Salary | $70000 – $70000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Strong leadership and communication skills
- Experience in operations management or related field
- Ability to analyze data and make strategic decisions
- Proficiency in project management tools and software
- Knowledge of supply chain and logistics processes
- Not being afraid of getting your hands dirty when needed
Responsibilities
- Lead and train a dedicated facility team, handling scheduling, training, and performance management.
- Manage a highly efficient order fulfillment process, and deliver excellent customer service
- Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.
- Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
- Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
- Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
- Monitor partner compliance with safety and health department protocols.
- Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
- Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
- Manage the overall partner experience, preventing churn, and extending partner lifecycle.
- Train with senior positions in support, data analytics, and reporting.
- Participate in planning sessions with management and peers.
- Review and report KPI metrics to facility management and contribute to goal setting.
- Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
Preferred Qualifications
- Employee Management/Assistant Management: 2 years (Preferred)
- Property management: 2 years (Preferred)
