Associate Partner Manager – Uber Direct
| Company | Uber |
|---|---|
| Location | San Francisco, CA, USA, Chicago, IL, USA, New York, NY, USA |
| Salary | $79000 – $98000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of experience in customer success or strategic account/partner management, with a focus on both B2C and B2B businesses.
- 2+ years in operations, strategy, or management consulting, with proven success driving growth through operational excellence.
- Experience collaborating with tech partners to onboard clients and scale their operations effectively.
- Strong analytical skills with a detail-oriented mindset, paired with excellent communication and interpersonal abilities.
- Demonstrated success in fostering both B2C and B2B relationships, with an emphasis on scalable growth strategies.
- Undergraduate degree (BA/BS).
Responsibilities
- Manage a portfolio of top merchant partners, driving growth, improving operational processes, and transforming them into advocates for Uber Direct.
- Act as a key point of contact for merchants, addressing inquiries, resolving operational challenges, and delivering timely, data-driven solutions.
- Collaborate with Business Development and Product teams to identify growth opportunities, and support expansions, rollouts, and new initiatives.
- Define and track account KPIs (weekly, monthly, quarterly) and present them in Merchant Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Lead strategic discussions with Uber Direct leadership to develop and operationalize key business processes that enhance merchant outcomes.
- Travel up to 20% per quarter for recurring business reviews and partner engagements.
Preferred Qualifications
- Proven ability to navigate complex operational challenges and implement scalable solutions.
- Expertise in aligning merchant operations with strategic growth objectives.
- A passion for leveraging technology to drive process improvement and partner success.