Associate Patient and Technical Services Specialist-NMPH

Associate Patient and Technical Services Specialist-NMPH

Requirements

• Bachelor’s degree required with 0 years of experience
• Understanding and following corporate and operating unit procedures
• Adherence to HIPAA and applicable privacy laws and regulations
• Empathy, expertise, and soft skills for customer interaction

Responsibilities

• Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule including possible weeknight and/or weekend on call support.
• Documents all customer contacts utilizing the current procedures/work instructions for data collection and reporting.
• Delivers responses in a respectful manner demonstrating empathy, expertise and soft skills.
• Responsible for understanding and following corporate and operating unit procedures.
• Responsible for escalating any identified gaps in process or product information necessary to effectively respond to customer contacts and resolve issues.
• Provides accurate technical and non-technical information aligned with labeling.
• Maintains knowledge of Neuromodulation products and services: past, present, and future.
• Actively participate in process improvement efforts.
• Must complete all required trainings on time.
• Adhere to HIPAA and applicable privacy laws and regulations.
• Perform other job-related functions as requested by the business.

Preferred Qualifications

• Medical Device product knowledge
• Neurological anatomy and physiology knowledge
• Advanced verbal and written communication skills
• Call Center or Customer/Technical Service experience
• Analytical/problem solving skills and experience
• Experience calming upset customers with poise and professionalism
• Time management skills
• Clinic and/or hospital experience
• Experience in regulated environment
• Demonstrated ability to utilize the computer and telephone efficiently