Associate Relationship Manager

Experience in exceptional client relationship management and client service
Ability to complete needs-based discovery and solution development to provide Commercial clients with advice for their day-to-day banking operations
Excellent communication, time management and organizational skills
Experience with emerging communications and technology (i.e., web-based meetings, social media, Digital Banking and Mobile Applications)
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC
Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
Champion digital enablement and be an advocate of RBC mobile and online applications; enabling our clients to engage with RBC through the channel of choice
Be on your client’s path, visiting your clients on-site to gain a thorough understanding of their business objectives and operations

Credit skills and knowledge, including an understanding of risk assessments, financial analysis, credit structuring, and presentation of banking solutions
Familiarity with Commercial Banking systems
Knowledge of a broad array of business and personal financial products and services
University degree, ideally in commerce, business administration, or related experience