Asurion Security Operations Center Supervisor

Asurion Security Operations Center Supervisor

Requirements

• High School Diploma required
• Bachelors or graduate degree from an accredited university preferred
• ASIS CPP or similar certification preferred
• Formal training in the planning, implementation, maintenance and management of central alarm, access control and closed circuit television systems.
• A minimum of three (3) years of security related experience within the last 5 years.
• Prior work experience with security systems, including administering access control systems, alarm monitoring, closed circuit television systems, telecommunications systems, and video surveillance.

Responsibilities

• Lead and develop a well-trained ASOC Team with core competencies necessary to manage risk, stay ahead of security threats or position team to effectively mitigate risk.
• Supervising complex people, process and technical projects with well-developed problem solving skills.
• Assist ASOC leadership in the selection, training and other administrative tasks pertaining to the ASOC staff and schedules training sessions to ensure all analysts are cross-trained on all aspects of center’s operations.
• Reporting and notification of critical and non-critical events from initial discovery and providing updates to Asurion leadership through resolution.
• Direct tasks during the initial phase of crisis response in accordance with established Disaster Recovery / Business Continuity protocols.
• Oversee physical access control at multiple global sites through the current Lenel operating system to monitor and verify authorized and any attempts of unauthorized entry to Asurion property including those areas deemed critical and requiring special access authority.
• Gathering and analyzing data to create useful metrics that support positive change.
• Drive the development of innovative threat reporting operations, processes and tools from concept to delivery with an Asurion focus on the latest innovations, virtualization and aggregating large amounts of data.
• Direct interrogation of various video management systems to provide documentation, and in some cases, evidence of occurrences on Asurion property.
• Supervise Asurion’s monitoring of cargo shipments to mitigate the risk of theft and other cargo security threats.
• Proactively identify circumstances with the potential to affect Asurion business operations, travelers and assets; collect and disseminate information to enhance situational awareness.
• Review daily reports that document all ASOC activity.
• Facilitate emergency notifications to sites globally via Asurion’s mass notification platform to enhance the security and safety of employees.
• Provide guidance to onsite uniformed security staff and Asurion employees initiating an immediate security response among international sites.
• Performance of all other duties assigned by Asurion Security Operations Center Senior Manager.
• Management of physical security systems and network servers / supporting technology tools for both on-prem and cloud-based environments.
• Troubleshooting of system issues and outages and taking corrective action to remediate system failures.
• Maintain level of expertise to train supporting staff and internal business partners on system technologies.
• Collaboration with Information Technology staff to modify or assess current operating systems and application software to reduce or mitigate system vulnerabilities.

Preferred Qualifications

• Law enforcement experience
• Military Service
• Intelligence gathering tradecraft
• Graduate of Police/Corrections Academy
• Criminal Justice/Security Degree, Associate or higher