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Atlassian Job Administrator
| Company | Aurora Innovation |
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| Location | Seattle, WA, USA |
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| Salary | $104000 – $167000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- BS in computer science or related field.
- 5+ years of experience as a Jira Administrator or similar role.
- Strong knowledge and experience with Jira administration, Jira Query Language (JQL), Structure, and Roadmaps for Jira.
- Strong knowledge and experience working Automation for Jira (A4J) and ScriptRunner (Groovy scripting).
- Familiarity with Jira REST and JAVA APIs.
- Understanding of database queries (e.g., MySQL) for Jira Data Center or Server environments.
- Familiarity with Jira Cloud, Data Center, AWS, Terraform, GCP and Server environments.
- Strong troubleshooting skills and the ability to diagnose and resolve Jira-related issues efficiently.
- Ability to work closely with hardware (R&D/Manufacturing), software (data science/development), DevOps (IT/infrastructure/etc), and business teams to translate requirements into Jira configurations.
- Atlassian Certifications (e.g., Atlassian Certified Jira Administrator).
- Ability to be on call and flexibility to support east coast time zone.
Responsibilities
- Configure, maintain, and support Jira Software, Jira Service Management (JSM), and related plugins.
- Design and implement custom workflows, issue types, screens, and fields to align with business needs.
- Manage user roles, permissions, and group access from related tools and throughout Jira.
- Create and manage Jira dashboards, filters, and reports to support data-driven decision-making.
- Monitor Atlassian tool system performance, troubleshoot issues, and apply updates or patches as needed.
- Configure, maintain, and support Confluence. Design and implement user driven space build out.
- Develop, maintain, and troubleshoot automation rules and ScriptRunner scripts.
- Configure, maintain, and troubleshoot integrations between Jira, Confluence, Slack, Opsgenie, Firehydrant, CI/CD pipelines, and numerous custom services.
- Use existing Infrastructure as Code (IaC) to perform updates, improvements, and data movements to lower environments.
- Ensure adherence to security policies, compliance standards, and best practices.
- Provide guidance, training, and technical support to users and teams to improve Jira adoption, efficiency, and alignment with best practices.
Preferred Qualifications
- Time as an Atlassian Partner (e.g. Platinum or Gold).
- Experience with Jira, Confluence, Opsgenie, Atlassian Admin, and other Atlassian tools.
- Experience working in Amazon Web Services (AWS), Github, Spacelift, and Terraform.
- Familiarity with Agile methodologies (Scrum, Kanban) and SAFe frameworks.
- Knowledge of DevOps practices and ITIL frameworks.
- Familiarity coding in Python and/or Go.
