Audiology Assistant – Otolaryngology

Audiology Assistant – Otolaryngology

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Audiology Aide/Assistant – Illinois Department of Financial and Professional Regulation
• Audiology Aide/Assistant – Missouri Division of Professional Registration
• Audiology Assistant Certification (C-AA) – American Speech-Language-Hearing Association (ASHA)
• Basic Life Support – American Heart Association
• Basic Life Support – American Red Cross
• Medical Office Setting (3 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Holds current certification in patient care field and required specialty.

Responsibilities

• Provides assistance during patient appointments with the following: further counseling on items such as hearing aid orientation (insertion/removal of device, use/charging of devices), connectivity between hearing aid devices and patient’s personal devices (i.e., cell-phones) and routine hearing aid cleaning.
• Manages walk-in patient for device repairs and checks independently as well as assists patients on the telephone for device troubleshooting.
• Works with audiology team to answer and triage patient phone calls, tasks, emails and EPIC InBasket requests across audiology providers/practices.
• Prepares all documents related to hearing aid and cochlear implant fittings.
• Monitors and observes the clinical schedule to ensure both audiology and coordinated audiology/otology appointments are scheduled appropriately in accordance with departmental procedures.
• Obtains insurance information/referral forms/orders as appropriate.
• Verifies hearing aid benefits as appropriate.
• Oversees the scanning of ear canals during appointments for earmold and hearing aid orders.
• Maintains the hearing aid and cochlear implant database.
• Verifies that all payments are entered correctly into EPIC for the audiology division.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed for the Audiology Division.
• May serve patients to check-in/check-out/schedule appointments.
• Manages paperwork for all orders and repairs for devices (hearing aids, cochlear implants, osseo-integrated devices, etc.).
• Manages of the scanning of all miscellaneous paperwork into EMR.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Prepares custom reports as directed by management.
• Coordinates staff services, interoffice activities, schedules, programs and related administrative needs.
• Performs other duties as assigned.

Preferred Qualifications

• Associate degree – Audiology
• Answering Telephones
• Audiology
• Automated Planning and Scheduling
• Communication
• Computer Literacy
• Confidential Data Handling
• Data Entry
• Decision Making
• Electronic Medical Records (EMR)
• Epic Systems
• Managed Care
• Medical Terminology
• Operating Office Equipment
• Patient Care
• Phone Experience
• Stress Management
• Working Independently