Auto Claims Advisor I

One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset
Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
Superior time management skills and thrives in a fast-paced environment with competing priorities
Proven ability to negotiate positive outcomes when reasonably possible
Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
Demonstrated support for company process improvements
Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
Provincial claims licensing may be required

Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer’s vehicle
Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)

Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
Postsecondary education considered an asset