Auto Claims Resolution Representative
| Company | Liberty Mutual |
|---|---|
| Location | Post Falls, ID, USA, Spokane, WA, USA, Liberty Lake, WA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- An engaging, outgoing personality and passion for helping customers
- Able to think critically, use resources and seek answers when needed in virtual environment
- Excellent oral, written, decision-making and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
- General understanding of overall claim operations and key stakeholders
- College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish
- Manage various moving pieces involved in the claims process
- Engage with customers who have just been in an accident and need assistance
- Represent the Liberty brand and deliver on the company’s promise to customers
- Utilize problem-solving skills to assist customers effectively
Preferred Qualifications
- Prior claims or insurance experience is not required but could be seen as a positive attribute.