Automation Engineer

3+ years of experience in systems integration and process automation.
Experience in cloud platforms (AWS/Azure) and integration best practices.
Strong knowledge of scripting languages like Bash, Python, PowerShell, or similar for process automation.
Familiarity with ServiceNow and its integration capabilities, including the use of IntegrationHub.
Experience with API integrations, middleware, and integration tools.
Strong problem-solving and troubleshooting skills, especially in multi-platform environments.
Ability to collaborate effectively with technical and non-technical teams to deliver automation solutions.

Develop and maintain automated workflows to optimize business processes across enterprise systems like SAP, Salesforce, and ServiceNow.
Connect systems similar to SAP ERP, Salesforce CRM, and Microsoft Dynamics with ServiceNow and other tools to streamline operations and eliminate manual processes.
Work with business and technical teams to understand business needs and implement automated solutions that align with business objectives.
Integrate cloud-based solutions in AWS and Azure environments, ensuring seamless interaction between on-premise and cloud applications.
Address integration issues and continuously optimize automated workflows to improve performance and scalability.
Create detailed system integration documentation, including runbooks, troubleshooting guides, and process automation best practices.
Provide support for integrated systems and contribute to training internal teams on automation solutions and new system functionalities.

Experience with Microsoft PowerApps and Power Platform for automation and app integration.
Cloud platform certifications (AWS/Azure) or related certifications in ServiceNow, SAP, or Salesforce.
Knowledge of containerization technologies or CI/CD pipelines.
Background in workflow optimization and business process improvement.
Familiarity with AI/ML tools and how they can be integrated into automation workflows.