Automation Test Engineer with Amazon Connect

Minimum of 5+ years of experience in software testing, with a strong focus on automation.
Hands-on experience with Amazon Connect, including testing call flows and IVR systems.
Proven expertise in using Cyara for automated testing of contact center solutions.
Experience managing test cases and defect tracking using QTest.
Proficiency in scripting or programming languages such as Python, Java, or JavaScript for test automation.
Familiarity with API testing and integration of test automation within CI/CD pipelines.
Strong analytical, problem-solving, and communication skills.
Ability to work collaboratively in a fast-paced, agile environment.

Design, implement, and maintain automated test scripts and frameworks specifically for Amazon Connect call flows.
Utilize Cyara to simulate real-world voice interactions, stress-test IVR components, and validate the performance of contact center solutions.
Integrate and manage API-based tests (e.g., using Postman or custom scripts) to simulate inbound and outbound calls.
Develop, document, and manage test cases, plans, and test suites within QTest.
Track defects, analyze test results, and report on quality metrics to stakeholders, ensuring transparency and accountability.
Collaborate with QA and development teams to resolve issues and drive continuous improvements in testing processes.
Work closely with cross-functional teams, including developers, product managers, and operations, to integrate testing into the CI/CD pipeline.
Participate in agile ceremonies, provide timely feedback on quality issues, and contribute to refining our testing strategies and methodologies.
Stay updated on the latest testing trends, tools, and best practices, ensuring our QA processes remain current and effective.
Ensure all test documentation is complete, accurate, and adheres to industry standards.
Contribute to the creation of technical documentation and training materials for internal teams.