Automotive Service Manager
| Company | Berlin City Auto Group |
|---|---|
| Location | Lancaster, NH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Automotive service writer experience (2+ years)
- Must be at least 18 years of age
- Valid in-state driver’s license and maintain an acceptable, safe driving record
- Must be able to pass a pre-employment background check
- Authorized to work in the United States
Responsibilities
- Interact with customers to understand their automotive service needs and provide an exceptional service experience.
- Resolve customer inquiries, concerns, and complaints in a prompt and professional manner.
- Collaborate with the service team to ensure timely and accurate customer communication regarding service updates, estimates, and completion times.
- Assist in the day-to-day operations of the service department, including scheduling, workflow management, and ensuring efficient use of resources.
- Monitor and maintain service quality standards to meet or exceed customer expectations.
- Collaborate with technicians to prioritize and schedule service appointments.
- Support the training and development of service department staff, fostering a culture of continuous improvement and excellence.
- Provide leadership and guidance to service advisors and technicians, promoting a positive and collaborative work environment.
Preferred Qualifications
-
No preferred qualifications provided.