AV Systems Engineer
| Company | General Dynamics |
|---|---|
| Location | Springfield, VA, USA, St. Louis, MO, USA |
| Salary | $115786 – $156652 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- BS and 5+ years of experience and/or equivalent combination of years of experience/education
- Willingness and ability to obtain a high level government security clearance
- Experience supporting telephony, video, network and/or other collaboration devices
- Experience providing customer service and end user support
- Hands on experience troubleshooting and resolving A/V issues
- Strong written and verbal communication skills
Responsibilities
- Daily conference room checks: verify all equipment is online, functioning and charged
- Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
- Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup
- Log all transactions with customers in ServiceNow
- Troubleshoot and resolve AV issues
Preferred Qualifications
- Minimum of four years’ experience with AV technologies
- Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber