AVP – Business Solutions

AVP – Business Solutions

Requirements

• Proven experience in the development of large scale commercial and specialty Underwriting Systems (DuckCreek, Guidewire, Unqork, UW Platforms, etc.) and demonstrated value creation and business outcomes
• Experience with strategic enterprise content management platforms including form design, generation, and automation
• Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org
• Ability to discern operational and tech implications of strategic business plans
• Ability to partner with underwriting, technology and analytics to deliver solutions that meet customer & business needs
• Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys
• Familiarity with Process Mapping, Lean Process Improvement principles, and Agile frameworks
• Experience partnering with IT development teams in Agile delivery & execution through software development lifecycle, Product Management and Agile/Scrum framework
• Deep understanding of insurance product lifecycle
• Education: Bachelor’s Degree in related field
• 5- 10 years’ prior experience in Insurance Operations, Underwriting, Business Planning/Product Owner, IT, or related / relevant role(s)

Responsibilities

• Partner with Strategic Ops leaders, cross-functional partners and key stakeholders to help drive strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities
• Partner to identify Operational and Tech initiatives required to support UW across the enterprise
• Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap
• Partner to incorporate Strategic Analytics capabilities into Operations workflows across the organization
• Advise on transformation initiative prioritizations by providing an enterprise-wide perspective
• Drive business desires, outcomes and requirements and act as the glue between UW and IT
• Bring market insights on leading practices to inform business priorities across the organization
• Partner to drive improvement in the CX/EX journeys, including partnering with Strategic Analytics to provide input to UI/UX
• Partner to implement technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed
• Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows
• Partner with IT and stakeholders to review and provide feedback on IT value generation
• Participate in the development of the Triangulation COE muscle and position the CoE to act as a central point for people, process, tech and data to support enterprise-wide business objectives
• Partner in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions

Preferred Qualifications

• Certified Scrum Product Owner, preferred
• Proficiency with Image Right, Policy Decisions Evolution and Policy Writer are a plus
• Experience in consulting or working at large commercial insurers.