AVP – IT Operations

AVP – IT Operations

Requirements

• Must have minimum of 10+ years of hands-on IT Infrastructure Operations leadership experience with proven experience in developing and implementing strategic and tactical plans.
• Ability to build an innovative IT Operations team that drives forward thinking balanced with driving down costs and improved efficiencies.
• Must have deep experience in IT Operations, Data Centre Management, Incident Management and Service Management disciplines.
• Must have thorough knowledge/experience with ITIL practices.
• Demonstrates success at delivering strategies involving multiple technical teams, partners, and business functions.
• Must bring senior level Leadership experience encompassing strong People Management along with strong strategic and thought leadership.
• Proficient project management skills evidenced by multiple successful projects of at least $3-5M.
• Exceptional communications judgement and the ability to communicate effectively at all levels with both technical and non-technical audiences.
• Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels.
• Strong analytical skills and ability to recommend based on analysis. Ability to translate analyses, using mediums to drive comprehensible recommendations (e.g., dashboards, graphics, summaries, etc.).
• Bachelor’s degree in computer science, computer engineering, management of information systems or equivalent.

Responsibilities

• Maintains a governance structure that ensures standard processes are followed (e.g., problem management, incident management, change management and configuration management).
• Manages teams responsible for the delivery of migrations of environments from our existing outsource partners to the approved cloud platforms.
• Reviews variable and fixed IT spending and capital planning for infrastructure to ensure financial targets are met.
• Provides subject matter expertise to internal and external audits to conform to board requirements and Sarbanes-Oxley standards.
• Continuously improves/develops IT Operations talent and service management expertise across all teams in the Canadian segment.
• Fosters an environment that attracts and retains the best talent with IT operations expertise to achieve the Canadian Segment strategy.
• Creates a collaborative and open culture that encourages learning and development of technology experts while cultivating a spirit of innovation and experimentation.
• Develops and leads talent across the team for development and succession and rotates expertise throughout the team.
• Cultivates broad and meaningful relationships with technology vendors, business partners, academic institutions, trade press, research organizations to advance the company’s access to best practices.

Preferred Qualifications

• Large environment complexity experience is desired.
• Experience in driving process change and shifting the enterprise to a continuous improvement culture to accelerate the transformation required.
• Bilingualism – an asset.