AVP – Process Excellence Delivery

AVP – Process Excellence Delivery

Requirements

• Diversity & Inclusion Aptitude
• Ability to work well with a variety of different individuals
• LEAN Transformation experience
• Operational and Analytical thinking
• Effective communication, listening and facilitation skills
• Insurance knowledge and strong business acumen
• Strong organizational skills with high level of attention to detail
• High Emotional Quotient and Professionalism
• 7+ years of experience as a Lean management leader with demonstrated success in leading end to end transformational change
• Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.)
• Proven track record developing and/or implementing Lean/continuous improvement initiatives
• Demonstrated ability to effectively interpret data and measure performance
• Ability to handle changing priorities and use good judgment when working in challenging situations
• Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company
• Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools
• Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences
• Strong ability to facilitate, teach & coach diverse set of audience
• Able to work collaboratively in a team environment, and deliver effective consulting and coaching
• High degree of integrity and ability to handle confidential matters and sensitive situations with discretion
• Demonstrate proficiency in project and program management
• Demonstrate proficiency in data mining and analysis
• Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement.

Responsibilities

• Lead the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).
• Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Responsible for the consistent and successful delivery of agreed standard work.
• Guide training and problem solving workshops with senior managers & teams.
• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture performance standards.

Preferred Qualifications

• Experience in the financial services or insurance industries and an understanding of operational management practices (preferred)
• Professional Lean Certification (is a plus)