Bank Operations Analyst II

Bachelor’s degree in Business Administration, Finance, or Accounting, or equivalent professional experience (preferred)
3–5 years of experience in bank deposit operations or services (preferred)
Working knowledge of the financial services industry and bank operations practices
Intermediate-level proficiency in Microsoft Office (Word, Excel)
Clear and professional verbal and written communication skills
Strong organizational and problem-solving skills, with the ability to multitask and manage shifting priorities
High attention to detail and ability to work independently and collaboratively
Comfortable working in a fast-paced environment with frequent deadlines and operational changes
Ability to sit for extended periods and perform repetitive computer-based tasks

Process exception items, including non-posts, stop payments, overdrafts, and miscellaneous returns
Balance and reconcile daily incoming and outgoing return files
Research and resolve exceptions across checks, ACH transactions, wire transfers, and payment systems
Support general ledger reconciliations through investigation and documentation
Identify and process duplicate or suspected fraudulent in-clearing checks
Prioritize daily workload to meet deadlines and maintain SLAs with minimal supervision
Read and follow written procedures, ensuring accuracy and regulatory compliance
Assist with CRM case resolution and interoffice requests
Maintain detailed documentation and records of tasks and resolutions
Provide cross-training support and share knowledge with peers to build team capacity
Collaborate with internal teams and maintain clear communication with departments and clients