Banking Services Operations Associate IV - Cash Vault Services

Banking Services Operations Associate IV – Cash Vault Services

Associate’s degree and a minimum of 1 years’ customer service experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ customer service experience
Extensive personal computer skills
Excellent verbal and written communication skills
Experience with troubleshooting and solving problems in a fast-paced environment
Detail-oriented
Strong organizational skills
Experience interacting with clients, peers and management in a professional manner

Serve as primary customer service contact for in-bound customer calls and emails related to cash vault services; support less experienced service personnel by handling related escalated customer issues.
Work closely with more experienced personnel to provide support to high profile Cash Vault customers.
Ensure accurate customer set-ups and obtain in-depth knowledge for all cash vault services.
Review and approve work of Customer Service staff, ensuring accuracy of completed activities.
Participate in department projects as needed
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.