BDC Service Coordinator
| Company | Holman |
|---|---|
| Location | Jackson Township, NJ, USA, Colorado, USA |
| Salary | $18.15 – $24.51 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent combination of education and customer service experience.
- Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
- Proven outstanding customer service.
- Listen and record accurately.
- Excellent interpersonal skills, both in person and over phone.
- Proficient computer skills with ability to learn scheduling and other computer systems.
- Team-oriented and flexible/multi-tasking
Responsibilities
- Handle inbound and outbound activities with customers to schedule service appointments.
- Act as the first point of contact for customers in need of service appointments.
- Determine and document customer needs/understand their reason for calling.
- Schedule service appointments by service advisor using the myKaarma scheduling system.
- Place reminder calls to customers regarding pending scheduled service appointments.
- Place follow-up calls to customers regarding recent service visit experience.
- Build strong relationships with customers and dealership employees.
- Maintain a high and consistent level of premium-brand, customer service and WOW customers.
Preferred Qualifications
- Call Center experience is preferred, but not required.