Behavioral Health Services Navigator

Behavioral Health Services Navigator

Requirements

• Excellent interpersonal and communication skills.
• Experience adapting quickly when the need arises.
• Knowledge of available behavioral health community resources.

Responsibilities

• Answer inbound calls in a professional, caring, non-judgmental and compassionate manner.
• Triage callers to establish appropriate level of care.
• Assist callers in connecting with referred resources.
• On occasion, deescalating crisis situations to help the caller get the appropriate level of care needed.
• Schedule new patient appointments at various Intermountain locations.
• Follow established triage protocols and document patient interactions.
• Establishes and maintains an accurate resource list of treatment facilities and community resources, updating the list as needed.

Preferred Qualifications

• Bilingual Spanish speaking
• Three years of experience working with Behavioral Health Patients in a behavioral health care setting.
• Post high school education in a related field of study.
• Experience with discharge planning for behavioral health patients.