Benefits Access Project Manager
| Company | City of Philadelphia |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Commitment to achieving the goals of CEO, a strong understanding of effective direct services to individuals and families.
- Must have at least 3-5 years working in social service or related field.
- Experience working in low-resource communities.
- Program design and development experience.
- Demonstrated history of innovation in the workplace.
- Experience working with data and reporting.
- The ability to work alone and in a team setting.
- Ability to work across cultures in a diverse work environment.
- Effective management capabilities, including ability to manage remotely.
- Excellent oral and written communication, critical thinking, and problem-solving skills.
- Excellent customer service skills.
- The ability to multi-task and meet deadlines.
- The ability to work non-traditional work hours including nights and weekends are essential.
Responsibilities
- Establish and oversee deployment of Benefits Access Specialists within CEO’s benefits mobile unit to satellite locations, as well as coordinate with the Benefits Access Director in managing deployment of specialists from BenePhilly community partner sites to meet community partner requests and need.
- Play a key role in supporting staff and partnered sites to ensure they have the resources needed to serve clients.
- Act as a liaison to partnered site locations.
- Managing referrals and inquiries submitted through the BenePhilly website and BAU phone line.
- Build and maintain relationships with other City agencies and organizations in the community to meet community needs.
- Work with other members of the team to ensure proper tracking of activities, and that procedures for reporting data are followed.
- Provide Benefits Specialists services to clients and of pilot program relations, including screening and application assistance for the Benephilly benefits suite.
- Other duties may be assigned including, but not limited to, providing programmatic support, training and technical assistance to CEO and Benephilly Benefit Access Specialists, and support to the Benefits Access Director.
- Other duties as assigned.
Preferred Qualifications
- Must have valid PA driver’s license.
- 5 years of experience working directly with clients to submit applications for public benefits.
- Bilingual is preferred but not required.